ServiceNow IT Operations & Asset Management

Job Description: • Support ITSM processes including Incident, Problem, Change, Knowledge, and Configuration Management (CMDB). • Manage and enhance Enterprise Asset Management (EAM) capabilities such as asset portfolio management, RFID implementation, lifecycle management, maintenance planning, and workflow automation. • Support Field Service Management (FSM), including field agent management and task execution tracking. • Manage IT Asset Management (ITAM) for both hardware and software assets. • Support IT Operations Management (ITOM) functions, including Discovery, Service Mapping, Event Management, and Cloud Management. • Collaborate with stakeholders to gather requirements, optimize workflows, and ensure operational stability. • Total Experience: 7+ years overall. ServiceNow Experience: Up to 4 years.