About this role
- Lead end-to-end operations and administration of Azure cloudinfrastructure in a high-availability environment. - Manage, mentor, and develop a team of L1/L2/L3 engineers, includingtask allocation, performance management, and career development. - Act as the primary escalation point for critical (P1/P2) incidents,driving root cause analysis and long-term remediation. - Ensure effective team response to incidents, service requests, andalerts within defined SLAs. - Architect, implement, and optimize Azure solutions for performance,scalability, and cost efficiency. - Establish and enforce operational standards, governance policies, andbest practices across the team. - Drive automation initiatives using Infrastructure as Code (IaC) toolssuch as Terraform and Azure DevOps. - Oversee monitoring, alerting, and observability frameworks to ensureproactive issue detection. - Lead patch management, vulnerability remediation, and system hardeningfor Windows and Linux environments. - Manage change, release, and maintenance activities aligned with ITILprocesses. - Collaborate with cross-functional teams, stakeholders, and customersto ensure service excellence. - Ensure compliance with security policies, audit requirements, andregulatory standards. - Develop and maintain comprehensive documentation, including SOPs,runbooks, and knowledge base articles. - Drive continuous improvement initiatives, including processoptimization, automation, and cost management.
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