Software and Applications Manager

Key Responsibilities• Manage enterprise software applications and business-critical systems. • Lead software development, implementation, and support teams. • Oversee application lifecycle management including upgrades, patches, and maintenance. • Coordinate with business stakeholders to gather requirements and improve application functionality. • Ensure application availability, performance, security, and scalability. • Manage incidents, problem resolution, and change management activities. • Monitor application KPIs, SLAs, and operational performance. • Support digital transformation and automation initiatives. • Manage vendor coordination and third-party software support. • Participate in architecture planning and technical decision-making. • Ensure compliance with cybersecurity, governance, and audit requirements. • Prepare technical documentation, reports, and project updates. • Lead Agile/Scrum project delivery activities. Required Skills & ExperienceMandatory Skills• 6–7 years of experience in software/application management or application support. • Strong knowledge of enterprise applications and software systems. • Experience managing software development and support teams. • Strong understanding of SDLC, ITIL, and Agile methodologies. • Experience with application deployment and release management. • Knowledge of databases, APIs, and system integrations. • Experience with cloud platforms such as AWS, Azure, or GCP. • Strong troubleshooting and problem-management skills. • Experience with incident, change, and service management processes. • Knowledge of cybersecurity and application governance standards. Preferred Skills• Experience with ERP, CRM, HRMS, or enterprise platforms. • Knowledge of DevOps tools and CI/CD pipelines. • Experience with Docker, Kubernetes, and automation tools. • Familiarity with monitoring tools and reporting dashboards. • PMP, ITIL, Scrum Master, or cloud certifications preferred. Educational Qualification• Bachelor’s degree in Computer Science, Information Technology, Engineering, or related field. • Master’s degree or relevant certifications will be an added advantage.