Software Consultant

Automation & Digital Transformation• Design, develop, and implement enterprise automation solutions for healthcare and medical service operations. • Automate operational workflows, reporting processes, service requests, approvals, notifications, and data synchronization activities. • Develop robotic process automation (RPA), low-code/no-code automation, and workflow orchestration solutions. • Integrate multiple applications, databases, APIs, cloud platforms, and healthcare systems for centralized operations. • Analyze existing manual processes and recommend automation strategies to improve efficiency and reduce operational risks. • Support continuous improvement initiatives across regional and global operations. Dashboarding & Data Analytics• Develop interactive dashboards, MIS reports, KPIs, and executive-level reporting platforms. • Build real-time operational dashboards for medical operations, service management, compliance monitoring, and business intelligence. • Create automated reporting solutions using modern visualization and analytics platforms. • Perform data extraction, transformation, cleansing, validation, and consolidation from multiple systems. • Ensure data accuracy, consistency, governance, and reporting standards across international operations. Healthcare & Medical Services Operations• Work closely with healthcare operations teams, medical coordinators, regional stakeholders, and business leaders across multiple countries. • Support digital transformation initiatives within medical assistance, healthcare support services, emergency response, and operational management functions. • Ensure solutions align with healthcare operational standards, data privacy requirements, and internal governance controls. • Understand operational challenges in multinational healthcare environments and provide scalable technology solutions. Technical & Consulting Responsibilities• Gather business requirements and convert them into functional and technical specifications. • Prepare solution architecture, workflow diagrams, process documentation, SOPs, and technical reports. • Conduct user training, UAT support, troubleshooting, and post-implementation support. • Collaborate with cross-functional teams including Infrastructure, Cyber Security, Application Support, and Operations teams. • Provide technical consultation and recommendations to improve operational visibility and automation maturity. Governance, Compliance & Security• Ensure compliance with Singapore regulations, internal company policies, and applicable healthcare data governance requirements. • Maintain confidentiality and secure handling of sensitive healthcare and operational information. • Support audit, compliance, and cybersecurity requirements related to automation and reporting systems. • Follow secure coding, access control, and data protection best practices. Required Qualifications Education• Bachelor’s Degree in Computer Science, Information Technology, Software Engineering, Data Analytics, or related discipline. • Master’s Degree is an added advantage. Experience• Minimum 10 years of relevant experience in software consulting, automation, dashboard development, and digital transformation. • Strong experience within Medical Services, Healthcare Operations, or multinational healthcare support environments. • Experience working across multiple countries and regional/global operations is mandatory. • Proven track record in enterprise automation and reporting implementation projects. Technical SkillsStrong hands-on experience in one or more of the following: • Power BI • Tableau • Microsoft Power Platform • Power Automate • UiPath • Automation Anywhere • SQL / Database Management • Python / Scripting • API Integration • Azure Cloud / AWS Cloud • SharePoint Automation • Excel Automation / VBA • ETL & Data Analytics Tools Preferred Knowledge• Healthcare operational systems • IT Service Management processes • Cybersecurity and data governance • Cloud-based automation platforms • Regional operational reporting • Compliance and audit reporting