Student Support Officer cum Receptionist- MOE Secondary School (JOB REF - TDRAWE-2026-06-001)

Role: This is a full-time, onsite, Student Support Officer cum Receptionist role in MOE Secondary school. If you are selected, You will work closely with VP and the AMs /AE and School Leaders(SLs) in an MOE Secondary School (nearest MRT- Bukit Gombak ) in the day-to-day activities. The company provides endless opportunities for career progression and better work - life balance. Responsibilities: Support Student Development Team (SDT) in student management matters, including case management: ❖ Help to locate and manage students in holding rooms during case management (e.g. missing students, meltdowns, discipline cases). ❖ Support SDT to take statements from students as part of case management. ❖ Supervise student detention and in-school suspension. ❖ Supervise / engage students with additional needs (SwANs) - selected case support. ❖ Assist to review CCTV footage for case management. ❖ Assist the Case Management Team (CMT) to maintain records of all cases. Conduct regular patrols of school premises and nearby premises ❖ Canteen ❖ Free Play areas (e.g. school field, ISH, quadrangle) ❖ Toilet Areas ❖ Classrooms (during SDL – self-directed learning) ❖ Special rooms (e.g. CCA rooms, Dance studio, library) ❖ Out of school (neighbouring blocks and playgrounds) – only when necessary Others ❖ Support school events, e.g. Chaperone student supporters for NSG finals, Open House. ❖ During Home-Based Learning and school holidays – attached to school admin / operations teams. ❖ Any other duties as decided by school leaders. Job Requirements: The Personnel shall, - either have prior experience, preferably in a school environment or relevant experience with the skills necessary in handling student management matters. ---- More importantly, the Personnel must have a heart for and be able to work closely with teenagers. Other skills - such as the ability to build rapport with people, manage and work with teenagers, investigative and organisational skills, as well as the ability to remain calm during volatile and fast-paced situations are important. **We regret to inform that only shortlisted candidates will be notified. Thank you for applying. Summary: Contract Period: From 1 July 2026 (or a mutually agreed date) to 30 June 2027 Working Hours: ● Mondays to Thursdays: 8am to 5pm, inclusive of 1hr lunch break ● Fridays: 8am to 4:30pm, inclusive of 1hr lunch break ● Service not required on Saturdays, Sundays and gazetted public holidays (However, there could be school events on Saturdays, or extending to later part of the evening, for which all staff involved would be required to support accordingly.)