System Analyst (Techno-Functional)

Role Summary The System Analyst will support the analysis, design and implementation of workflow-driven enterprise systems of the client, including document and content management platforms (e.g., OpenText). This is a techno-functional role requiring strong workflow understanding, technical aptitude and the ability to collaborate across business and IT teams. Key Responsibilities Business & Functional Analysis • Gather, analyze and document business and system requirements • Translate requirements into functional specifications, workflows and system designs • Perform impact analysis and support solution definition Workflow & Process Management • Analyze and design end-to-end workflows and approval processes (e.g., maker-checker, document lifecycle) • Ensure workflows align with business needs, operational efficiency and compliance standards • Ensure application solutioning aligns with defined application technical and functional design principles • Identify opportunities for process improvements and automation Techno-Functional Coordination • Act as a liaison between business users and technical teams • Work closely with developers and architects to ensure accurate implementation • Support integration discussions and data flow analysis Testing & Implementation • Review test cases and scenarios and support SIT/UAT execution • Coordinate defect resolution and ensure quality delivery • Support deployment, release activities and post-implementation validation Support & Maintenance • Assist in troubleshooting system issues and support production environments • Participate in incident and problem management activities • Ensure proper documentation and knowledge management Requirements • Degree in Computer Science, Information Technology, or related discipline • 8-10 years of experience as a System Analyst / Business Analyst (Techno-functional) • Strong understanding of workflow-based systems and business processes • Good technical knowledge of OpenText, system integrations, APIs and data flows • Ability to communicate effectively with both technical and business stakeholders Must Have • Experience with OpenText or Enterprise Content Management (ECM) platforms • Exposure to banking systems and regulatory environments • Familiarity with Agile / Waterfall methodologies Preferred Attributes • Strong analytical and problem-solving skills • Attention to detail and documentation quality • Ability to work in a structured, governance-driven environment