System Analyst (Windows)

JOB DESCRIPTION Windows, Exchange, Backup and VMWare L1/L2 System Engineer In depth knowledge and experience on Windows servers (2016/2019), Active Directory, DNS, DHCP, File & Print servers, MS Cluster, Server backup, AD Federated Services & Windows PowerShell. Server Software / Hardware Management Deploy, Configure, Manage and Troubleshoot Active Directory Deploy, Configure, Manage and Troubleshoot Exchange 2016 and Exchange Online. Experience on veritas netbackup - backup and restore process along with troubleshooting skills. Deploy, Configure, Manage and Troubleshoot Esxi 7.0 and Virtual Servers running Windows Servers • Provide a point of escalation and support to the L1 Engineers. • Participate in weekend maintenance activities, as required. • Perform routine system administration duties in a Windows Active Directory environment. • Monitor servers and troubleshoot problems. • Produce appropriate documentation for server deployment, configuration, and related processes. Install and configure and maintain server operating systems and repair server hardware VMWare VSphere 6.x Experience or significant exposure to any of the following technologies: VMWare VSphere and its features (vMotion, HA, DRS etc...) ESXi deployments • VM creation, templates, snapshots and VM backup • Administer and support VMware platform. • Maintain appropriate documentation on virtualization. • Provide a point of escalation and support to the L1 system engineers • Monitor ESXi servers and troubleshoot problems Produce appropriate documentation for application deployment, configuration, and related processes. • Responsible for the operations and upkeep of the private and shared virtualized environments. • Work closely with other virtualization engineers on new implementations as well as maintaining the current environments. • Act as a technical escalation point within Central Operations for virtualization specific issues. • Responsible for implementing and supporting process and systems are in place to deliver highly available virtualization platforms. • Creates documentation for environments, processes, technical training, and support procedures. • Provides training and technical leadership to Tier I personnel. • Provide additional support when necessary for backup and storage functions. • Drives efficient and effective resolution of customer issues. • Participates in an on-call rotation to ensure 24/7 coverage of critical issues and internal systems. • Must have working experience supporting, maintaining and administering core VMware technologies. • Must have experience performing Enterprise level Project Implementation and support. • Also must have strong working & technical knowledge. • Excellent customer service and telephone skills, and experience in a professional service environment, with responsibility for supporting multiple applications and network environments. • Must have Good verbal and written communications skills. • Must have very strong problem solving and troubleshooting skills. At least 4+ year(s) of working experience in the related field is required for this position