System Engineer

Job Description ·       We are seeking a skilled System Engineer to manage and support Windows and RHEL servers hosted on Hyper-V and AWS environments. ·       The role requires strong expertise in system administration, incident management, security compliance, and performance optimization in a 24x7 operational environment.  Key Responsibilities ·       Provide 24x7 operational support to ensure high availability and fast service recovery Administer Windows Server and RHEL systems hosted in Hyper-V and AWS environments  ·      Manage Active Directory (AD) including user accounts, groups, permissions, and GPO policies  ·      Ensure all systems comply with security standards and organizational requirements  ·      Respond promptly to incidents, perform root cause analysis, and implement temporary/permanent fixes Perform change management and handle service requests for client platforms  ·      Monitor systems and ensure all SLAs are consistently met Review system logs and take corrective and preventive actions  ·      Maintain proper documentation of system configurations and applications  ·      Ensure backup and restoration processes are functioning effectively Keep antivirus definitions up to date across all systems  ·      Perform monthly and ad-hoc patching, ensuring systems remain secure and stable post-upgrade  ·      Develop and maintain SOPs and operational checklists (daily, weekly, monthly, etc.)  ·      Generate reports for privileged account reviews and periodic access audits Monitor and optimize system performance (CPU, memory, disk usage)  ·      Manage automation tools and scripts for task scheduling, log extraction, and data transfer  ·      Fine-tune OS and Microsoft middleware configurations for performance improvement and issue resolution  ·      Coordinate hardware and software maintenance activities to ensure infrastructure reliability  ·      Raise and track incidents/change requests with vendors until closure  ·      Collaborate with application, network, and security teams, as well as third-party vendors Support installation, upgrades, and ongoing project requirements  ·      Handle ad-hoc tasks based on operational and project needs  Required Skills & Qualifications  ·      Strong experience in Windows Server and RHEL administration  ·      Hands-on experience with Hyper-V and AWS environments  ·      Proficiency in Active Directory and Group Policy management  ·      Knowledge of incident, change, and problem management processes  ·      Familiarity with system monitoring tools and performance tuning Experience in patch management, backup solutions, and antivirus systems  ·      Scripting/automation knowledge (PowerShell, Bash, etc.) is a plus  ·      Understanding of security best practices and compliance standards  Preferred Qualifications  ·      Certifications such as Microsoft Certified, ·      Red Hat Certified Engineer (RHCE), or AWS certifications  ·      Experience working in a 24x7 support environment Knowledge of ITIL processes