Team Lead - Admin (Scholarship Management)

PERSOL Outsourcing partnering our Client, a leading name in innovation process and we are looking for talents to be a part of the team! Job Responsibilities • Oversee daily team operations to ensure smooth workflow • Provide on-the-job training and mentorship to new team members • Manage escalated complex issues and resolve them efficiently, provide documentation, implementation, and case resolution in tracking list • Propose and implement process improvements to enhance operational efficiency • Provide and manage operational support across different functions as needed • Conduct verification and checks on operation work, including second-level verification, ensuring timely completion of tasks • Monitor shared mailboxes to ensure team responses meet client KPIs and deadlines • Prepare monthly KPI report and quarterly internal audit • Attend client meetings to understand their needs, provide updates and address concerns • Maintenance and co-development of SOPs • Any other ad-hoc matters Job Requirement • Diploma in Finance, Human Resources, Business or relevant discipline • Min 2 years of supervisory experience • Tech-savvy with good proficiency in Microsoft Office and technology tools (Note: Excel skills such as vlookup and pivot tables are important) • Experience with SAP or other leading HR Systems preferably • A good team player, possess a cheerful personality and a positive attitude • Meticulous with details, good communication and interpersonal skills • Strong aptitude to learn quickly, pick up new skills and adaptable • Able to multitask and handle high volume of work • Able to maintain confidentiality and sensitivity in the management of work Working Hours / Location • Monday to Thursday, 8.30am to 6.00pm (1-hour break) • Friday, 8.30am to 5.30pm (1-hour break) • One North MRT Station We regret to inform, only shortlisted candidates shall be contacted. By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOL Outsourcing Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persoloutsourcing.com/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy. EA License No: 90C3494 | EA Personnel No: R1103939| EA Personnel Name: Ng Hui Jun