TECHNICIAN

Diagnose, troubleshoot and repair mobiledevices; •    Quality control and testing of repaireddevices to ensure full functionality. Resolve/manage customer inquiries; •    Able to interact positively with customersat the storefront and over the phone; •    Ability to multi-task between repairs andcustomer service; •    Other related duties as required; •    Maintain and use repair tools and equipment.Including software and in-store POS system to track repair tickets andinventory; •    Strategically plan the order of operationsto ensure a successful repair; •    Provide estimates and quotes; •    Glass only replacement on Samsung and iPads; •    Microscopic Board work; componentreplacement Hand-solder SMT components, •    remove and replace thru-hole comp withoutboard damage, •    solder wires and cables, •    Diagnosis, troubleshoot and repair mobiledevices; •    identify assembly and documents issues; •    Repair logic board issues from water damage. Requirements: •    Excellent knowledge of customer service bestpractice with previous experience; •    Ability to repair a variety of mobiledevices (i.e., iPhone, Samsung, LG, Motorola, Sony, Huawei and OnePlus phone,and iPads.); •    Ability to communicate effectively with awide variety of people in a professional manner, face to face, on the telephoneand in writing; •    Knowledge of mobile devices includingmanufacturers, operating systems, and network service providers; •    Willing to work flexibly and withenthusiasm; •    Excellent organizational skills; •    Good attention to detail and ability to showinitiative; •    Ability to demonstrate practicaltroubleshooting and problem analysis techniques; •    Ability to plan and prioritize your workloadwithout supervision;