Techno-Functional Business Analyst (iWORK Project)

About the CompanyWe are a leading global professional services and technology consultancy firm. We work at the intersection of business and technology, helping organizations worldwide improve their performance, optimize operations, and drive sustainable digital transformation across various industries. About the JobTake on a mission-critical role as a Techno-Functional Business Analyst for our high-impact iWORK project. In this position, you will serve as the vital bridge between business operations and technical development teams. You will be hands-on in driving production defect resolutions, performing root cause analysis, and delivering system enhancements to ensure application stability and operational excellence. • Production Support & RCA: Support the Operations team in investigating and resolving production defects. Partner with engineering teams to conduct Root Cause Analysis (RCA) and implement permanent corrective actions. • Requirements & Functional Design: Gather, validate, and transform complex business needs into structured system requirements and detailed functional specifications. • End-to-End Delivery: Own the functional lifecycle of system enhancements and change requests—from initial impact and dependency analysis through to deployment validation and post-implementation reviews. • Testing & UAT Leadership: Define UAT test plans, coordinate user acceptance testing with business stakeholders, and actively manage defect tracking and resolution. • Integration & Lifecycle Support: Investigate complex integration and data flow issues between internal systems and external partner platforms while ensuring adherence to strict governance and compliance standards. Skills and Experience Required• Experience: Minimum of 2 years of professional experience as a Business Analyst, System Analyst, or in a similar techno-functional role. • Core BA Methodologies: Strong, hands-on experience in Business Process/System Design, application design, and creating clear functional documentation. • Stakeholder Management: Exceptional communication skills with a proven track record of bridging the gap, managing expectations, and aligning priorities between technical developers and non-technical business users. • Frameworks: Solid understanding of the Software Development Lifecycle (SDLC) and practical experience working within Agile/Scrum delivery models. HIGHLY PREFERRED (Nice-to-Have): • Application Support: Experience working within an application support or Application Management Services (AMS) environment. • Platform Exposure: Prior experience or exposure to Pega applications or other Business Process Management (BPM) architecture is a major plus. Start date : June Please click on the 'apply' button to apply online. For more information, please reach out to Vievien Nathan (EA: 94C3609).