About this role
Job Summary Your primary role is to triage public feedback received by the Municipal Services Office (MSO) through various channels (primarily the OneService App and LifeSG). Responsibilities • Routing feedback to the rightful agency in an accurate and timely manner; • Replying to feedback submitted by members of public; • Contacting members of public, when needed, to clarify their feedback Preferred competencies and qualifications • Experience with feedback management/triaging is advantageous • Strong interpersonal skills to engage effectively with the public and agencies • Clear communication skills to convey information accurately and professionally • Ability to commit to a contract period of 6 months to 1 year Other Information • Salary: $13 to $20/hour (depending on experience) • Working Hours: Mondays to Thursdays 8:30am to 6:00pm & Fridays 8:30am to 5:30pm • Location: Maxwell Road EA License No: 96C4864 Reg. No.: R24121728 EUNICE WOO JING QI
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