Temporary Patient Account Officer (Healthcare Registration & Billing) @ Novena (24 Hour Rotating Shift Work)

Contract: Contract until 30 June 2026 Shift Hours: AM- 7am to 4.30pm, MD- 8.30am to 6pm, PM- 1pm to 8.30pm, Night- 10pm to 7.30am Location: Novena Outpatient Registration & Billing: • Handle patient registration, billing, and perform visitor management including temperature screening. • Input patient details and carry out admission procedures in the system. • Provide guidance to patients on Medisave, MediShield, Integrated Shield Plans, and corporate insurance claims and guarantees. • Enter Doctors’ Fees and details from Doctor’s Letters of Certification into the system as required. • Follow up on relevant documentation when necessary. Inpatient Admission & Billing: • Enter and update patient information and perform system admission for inpatient cases. • Conduct financial counselling for patients or their next-of-kin, providing bill estimations (AFHS) and securing required signatures. • Collect admission deposits and alert the Executive of any bad debt flags or patients unable to provide a deposit. • Perform other administrative tasks related to inpatient records and updates. Cashiering Duties: • Present and explain itemized bills and charges to patients. • Process payment collections and issue refunds as necessary. • Submit daily shift closure reports to the supervisor. Patient Experience & Service: • Handle complex inquiries and feedback related to admission, billing, insurance claims, and cashiering matters escalated by Business Office staff. • Process and follow up on insurance claims, liaising with insurers to facilitate claim approvals. • Maintain and manage office supplies and counter inventory. • Respond to general inquiries via internal and external mailboxes. • Assist in administrative tasks such as preparing specialist rosters and generating daily management reports.