Temporary Senior Executive (Toa Payoh)

Job Scope: You will be responsible for supporting hawker centre operations, covering tenancy management, cleaning and facilities management, and feedback and appeals management. Cleaning and Facilities Management duties such as: • Engaging and working with the Hawkers' Association (HA) on table cleaning issues • Engaging and working with the Town Council (TC) on centre-level cleanliness and safety issues • Conducting joint engagements with stakeholders, including HA, TC, and SFA, on extension or pest issues • Engaging and working with HA and TC on proposed improvement works during the centre's Repair and Redecoration (R&R) Tenancy Checks and Processes duties such as: • Conducting checks on personal operations, articles of sale, encroachment or obstruction beyond licensed premises, additions and alterations, registration of stall assistants, maintenance of stalls, and display of food prices • Processing tenancy applications, transfers, assignments, joint operators, and ex-gratia applications • Processing rental waivers and other tenancy-related administrative matters Feedback and Appeals Management,and Other Policies and Programmes duties such as: • Managing feedback from the public professionally to ensure that feedback is addressed and resolved promptly in accordance with company's service standards • Handling iCare cases and appeals • Ensuring stallholder compliance with new policies and programmes, such as the Productive Hawker Centre (PHC) programme and the Incubation Stall Programme (ISP) • Any other duties as assigned Job Requirements: • At least a degree certificate • Organised and able to multi-task • Strong stakeholder management skills with outgoing and pleasant personality. • Independent, resourceful, meticulous and able to multi-task. • Proficient in Microsoft Office applications. • Team player with possession of leadership qualities. • Able to work after office hours and on weekends when required. *As part of the shortlisting process for this role, you may be required to complete a medical declaration and/or undergo further assessment. Working Hours: Office Hours Contract Period: 3 months (possibility to extend for another 3 months) Salary: $20-$22/hr Location: Toa Payoh EA License No.: 96C4864 Reg No.: R26159658 BRANN LEONG CHUN HOE