Training Admin Executive (AP)

Job Description • To handle the manual raising of certificates for all courses into the system so that there is no delay and we meet the KPI set by client • To manually email to all participants who request for certificates • To handle the raising and capturing of PSEA and Mendaki payments, pending system enhancements • To centralize the submission of the various reports which are currently done manually and cannot be supported by the system • To assist the team in handling the Diploma and Crawler Crane courses • To formalize SOPs based on the format established, after the respective teams have written down their SOPs • To track the compliance of KPIs by the various staff based on the tabulated KPIs extracted from the agreement • Undertake additional tasks as required. • Other ad-hoc projects may be required Requirements • Possess at least a Diploma or minimally 2 yrs of relevant experience for staff performing the operational functions. • Proficient with computer use (i.e. Microsoft Word, Excel). • Able to communicate in English and be conversant in a second language (i.e. Malay, Mandarin or Tamil) • Customer Service oriented (e.g. courteous, professional and helpful) and preferably with prior experience in customer service. •Good interpersonal and communication skills (oral and written) •Detailed and meticulous • Able to work under pressure to meet deadlines. WFO - Ang Mo Kio, M-F: 8.30am - 6pm, 2-year contract