Training Executive

This is a 1-year contract position with opportunities for renewal or conversion to a permanent role based on performance and business requirements. 1. Course Administration & TPGateway Management • Course Run Submissions: Opening course runs, assigned trainers, and classroom venues using TMS (synced to TPGateway). • Enrolment & Funding Verification: Checking learner eligibility for subsidies (e.g., SkillsFuture Credit, UTAP (in future), Mid-Career Enhanced Subsidy). • Attendance Tracking: Oversee daily Singpass and manual attendance, ensuring compliance with SSG's minimum attendance requirements. • Grants & Claims: Monitor grant submissions and payments for individuals corporate clients. 2. Training Logistics & Operations • Classroom Readiness: Preparing physical classrooms for course runs. • Materials & Assessment: Printing or distributing course notes, managing training materials and inventory. • Trainer Coordination: Informing the schedules of internal and freelance adult educators, ensuring they are briefed on class profiles and logistics. • Learner Coordination: Ensure all learners are reached out 3 days / 1 week before for attendance and reminders. 3. Customer Service & Sales Support • Inquiry Management: Handling walk-ins, phone calls, and emails regarding course availability, fees, eligibility and pre-requisites. • Post-Course Support: Issuing certificates and monitoring inhouse post-course evaluations and TRAQOM survey. 4. Audit & Quality Assurance • Assessment Records: Filing/scanning assessment records, checklists, and competency results securely for periodic SSG audits. • Feedback Compilation: Consolidating participant feedback ratings (which are highly scrutinized by SSG to maintain course funding status) for yearly management review. Requirements • Fresh graduates are welcome to apply. • Experience with SSG-funded courses, TPGateway, or Training Management Systems will be an advantage but not required. • Strong organisational and administrative skills. • Good communication and interpersonal skills. • Proficient in Microsoft Office and Google Workspace. • Able to manage multiple tasks and deadlines.