RECRUIT EXPRESS PTE LTD is hiring for a 1 year contract Customer Service Officer $2.8K (EAA) internship — a 12-month, on-site Customer Success role based in ORCHARD ROAD, Singapore. It is an unpaid internship. It is open to university students, typically in Year 2–4. Applicants with experience in Communication, Reserves, Quality Management, Process Improvement, and Root Cause Analysis are a strong fit.
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About this role
Job Responsibilities: • Manage customer’s enquiries from digital platforms and ensure customer enquiries are resolved to achieve customer satisfaction. • Handle customer's enquiries and complaints. • Ensure productivity and quality standards are met • Other ad-hoc duties as assigned Job Requirements: • NITEC/Diploma in any field • At least 1 year of experience in contact centres, handling voice and/or non-voice channels • Strong customer service skills • Excellent communication, written and interpersonal skills • Able to work independently while being a cohesive team member Aaron Teo Yiau Bing CEI Reg. No. R1103712 EA License No. 99C4599 We regret that only shortlisted candidates will be notified.
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