RECRUIT EXPRESS PTE LTD is hiring for a 12 Months Contract Contact Centre Executive (Insurance, Office hours) #BJT internship — a 12-month, on-site Customer Success role based in ORCHARD ROAD, Singapore. It is an unpaid internship. It is open to university students, typically in Year 2–4. Applicants with experience in Microsoft Excel, Customer Service Delivery, Quality Management, Customer Support, and Customer Satisfaction are a strong fit.
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About this role
Job Description: • Attend to outbound calls/emails/cases on policy enquiries/requests from customers and advisors • Provide assistance to customers on the use of the Company’s portals and mobile app • Handle customers’ enquiries, complaints and feedback across all business channels • Handle escalated calls by new team members and outsourced contact centre • Execute outgoing calls to contact new customers or follow-up with existing customers Application Procedures Interested candidates, please email your resume to: Attention: Jamie Tan Pei Zhen (CEI No. R2199473) jamietan@recruitexpress.com.sg Recruit Express Pte Ltd (EA No.99C4599)
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