Application Support (Middle Office / CRM systems)

• Own the full lifecycle of business-critical applications: Application support andenhancement (L2 and L3) • Act as the key systems authority and subject matter expert for assigned businesssolutions • Work closely with the Solution Architects, Infrastructure Architects and othertechnical team leads to ensure any proposed solutions fully integrate withexisting and developing architectural patterns. • Produce clear technical and functional documentation • Monitor technical activity for assigned business solutions, highlighting major issuesand formulating solutions. • Where necessary, work with project managers to ensure designs and technical deliverables meet project objectives. Key Responsibilities Development &Engineering • Design, build, test, and maintain web and desktop applications • Apply OOP and design patterns; adhere to coding standards and SDLC best practices. • Perform code reviews and contribute to continuous improvement. Application Support & Operations (L2/L3) • Own incident, problem, and service requests for responsible solutions; troubleshoot and resolve defects. • Monitor stability, performance, and availability; drive MTTR reduction and root-cause remediation. • Coordinate with Production/Operations for deployments and after-hours releases as needed. • Architecture, Security & Compliance • Align designs with Solution and Infrastructure Architecture patterns; seek formal validations when required. • Ensure compliance with internal/external audit, security, and regulatory requirements. Documentation &Knowledge • Create and maintain high-quality functional, non-functional, and technical design documents. • Author user guides, support runbooks, and knowledge articles to enable self-service and faster resolution. Requirements •  Bachelor’s degree in Computer Science, Software Engineering, or related field. •  4–6+years combined experience across application development and application support (Level 2/3). • Hands-on troubleshooting of enterprise applications and integrations. • Exposure to solution design or application architecture. • Experience in supporting a Middle office program or CRM Systems Eg. Salesforce, SAP • ITILv3 (or later) certification (Preferred) We regret to inform that only shortlisted candidates will be notified. Interested candidates, please click on the following link to begin your job search journey and submit your curriculum vitae (CV) directly PERSOL Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394 •Registration ID (Ngiam Xinyi) By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOL Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available athttps://www.persolsingapore.com/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy. This is in partnership with Employment and Employability Institute Pte Ltd (“e2i”). e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as abridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance, and skills upgrading services, and partnering with employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nationwide manpower and skills upgrading initiatives. By applying for this role, your consent to e2i’s PDPA.