Assistant / Manager, Patient Financial Services (Billings) #HTJ

To lead the bill adjustment operations and manage customer liaison officers handling counter and email enquiries.  Key Responsibilities • Lead the full bill adjustment process: review, validate documents and correct bill discrepancies in the system, and ensure accuracy and timelines • Manage and coach customer liaison officers to handle walk-in enquiries and reply within service standards • Handle escalated cases and ensure prompt effective resolution • Identify process gaps, improve and streamline processes to enhance patients’ satisfaction and experience • Collaborate with internal departments / teams to ensure compliance to billing policies, governance requirements, and service-level agreements  Qualifications and Expectations • Degree or equivalent experiences with strong knowledge of billing or account adjustment • Minimum 6 years’ relevant experience with customer-centric mindset with strong leadership skills • Excellent communication skills, problem-solving and organization abilities • Ability to perform under pressure and meet service targets Interested candidates, please forward your resume to jalenetan@recruitexpress.com.sg Consultant: Jalene Tan (R26160390) Recruit Express Pte Ltd (99C4599)