BAU & Operations Support Analyst

This is a BAU support analyst role to support a MNC Bank's Project Anchor, which is migration of IPB business from one legal entity to another. Key Responsibilities: • BAU Process Management: Coordinate and manage recurring BAU activities across the Anchor program, including operational reporting cycles, periodic reviews, and routine stakeholder obligations to ensure continuity alongside change delivery. • Operational & Reporting: Produce and maintain BAU dashboards, KPI/KRI trackers, and operational scorecards, providing management with timely visibility into business-as-usual performance metrics. • Issue Resolution & Escalation Support: Serve as the first point of contact for BAU operational issues, triage, and route queries to the appropriate workstream or function, and maintain an issues log with resolution timelines. Experience: • Essential: Project Management/Business Analyst with experience of 5+ years. • Desirable: Project Management Officer having operational support exposure in his previous roles Competencies: • Candidate should have prior exposure/experience for running projects at operational levels in his/her BAU capacity Must Have Skills: • Business-As-Usual (BAU) Operations Management • Issue Management, Tracking & Resolution • Stakeholder Management & Communication • Project Coordination & PMO Support • KPI/KRI Monitoring and Performance Reporting • Risk, Issue & Escalation Management • Process Improvement & Operational Excellence • Data Analysis, Validation & Reporting • Documentation, Governance & Status Reporting The work location is at CBP.