Business Analyst, Attractions Operations

Job Overview We are seeking a Business Analyst to support operational systems and business processes within a large-scale attractions and entertainment environment. This role focuses on system enhancements, operational support, issue analysis, and process improvement initiatives across attractions-related applications and platforms. The ideal candidate should possess strong operational understanding together with hands-on experience working with business users, technical teams, and vendors to support day-to-day operations and system delivery. Key Responsibilities Business Analysis & Requirement Gathering • Engage stakeholders to gather, analyze, and document business and operational requirements • Translate operational needs into functional specifications and process workflows • Conduct impact analysis for system enhancements and operational changes • Facilitate discussions between operations users and technical teams Operations Systems Support • Support attractions operational systems and related business applications • Analyze and troubleshoot system and operational issues • Support ticketing, guest operations, scheduling, access control, or related operational workflows • Ensure operational processes and system configurations align with business requirements System Enhancement & Delivery • Coordinate and support system enhancement and process improvement initiatives • Work closely with technical teams on issue resolution and solution implementation • Support system testing, deployment, and post-implementation activities • Participate in defect analysis, root cause investigation, and incident resolution Testing & Documentation • Prepare business requirement documents, process flows, and functional specifications • Coordinate and support User Acceptance Testing (UAT) activities • Maintain documentation for operational procedures, issues, and system changes • Support training and knowledge transfer activities for business users Stakeholder Management • Coordinate with operations teams, vendors, and internal IT stakeholders • Provide regular updates on project progress, risks, and operational issues • Support continuous improvement initiatives across attractions operations Requirements Experience • Experience as a Business Analyst, Operations Analyst, or Application Support Analyst in operational system environments • Experience supporting operational workflows and business applications • Exposure to system enhancement, UAT, or production support activities preferred Functional & Technical Skills • Good understanding of operational support processes and incident management • Experience supporting enterprise or operational systems • Exposure to system integration, reporting, and process improvement initiatives • Familiarity with troubleshooting application and operational issues Core Competencies • Strong analytical and problem-solving skills • Good documentation and stakeholder management abilities • Able to communicate effectively with both business and technical teams • Comfortable working in fast-paced operational environments Good to Have • Experience in attractions, hospitality, entertainment, or large-scale operations environments • Exposure to ticketing, access management, or guest operations systems • Familiarity with Agile or Waterfall delivery methodologies Please send your detailed resume in MS Word format to resume@goldtecHRs.com with • Education Level • Working experiences • Each employment background • Reason for leaving each employment • Last drawn salary • Expected salary • Date of availability