Business Analyst (Contract)

Responsibilities: • Lead and manage end-to-end testing activities, including system integration testing (SIT) and user acceptance testing (UAT), to ensure the solution meets business requirements and is fit for purpose. • Develop and maintain comprehensive test plans, test cases, and test scripts based on business and functional requirements. • Coordinate and facilitate UAT sessions with business users and stakeholders, ensuring thorough coverage of test scenarios and timely resolution of defects. • Track, document, and manage defects through the full defect lifecycle, working closely with the development team to ensure issues are resolved and verified. • Validate that deployed solutions and revamped processes meet the original business need, and assess any gaps or workarounds required. • Manage the business requirements and functional solution aspects of the project. • Analyse stakeholder needs to identify improvement opportunities. • Design and implement solutions — such as process optimisation, process automation, and digital systems — that deliver operational excellence and productivity savings. • Work with stakeholders to ensure smooth implementation of new solutions, including change management activities to secure buy-in. • Perform business analysis across the following areas: • Identify stakeholders, techniques, and processes to manage, track, and trace requirements. • Refine and clarify business needs, define solution scope, and develop the business case. • Explore, identify, and document business needs. • Assess the current state, analyse stakeholder requirements, and elaborate them to a level of detail that accurately defines the business need within the specified scope. • Evaluate alternatives to identify the best-fit solution, identify gaps, and determine workarounds or changes. Assess deployed solutions or revamped processes against the original need. • Manage conflicts, issues, and changes to ensure stakeholders and the project team remain aligned on solution scope, and communicate and manage stakeholder expectations. • Prepare end-user documentation, including training manuals, user manuals, test documentation, and business process flows, for the operation or maintenance of technical systems or the implementation of new standard operating procedures. • Review solution performance metrics post-deployment and provide recommendations to continually optimise business processes. • Assist with the documentation of technical design, specifications, and solutions. • Maintain document repositories used by the product team and assist with product documentation as needed. Preferred Qualifications: • Business Analysis certification such as the Certification of Competency in Business Analysis™ (CCBA®) or Certified Business Analysis Professional™ (CBAP®), or an equivalent certification. • A relevant software testing certification will be an added advantage. • Knowledge in one or more of the following areas: Agile Methodology, Business Process Reengineering, Customer Relationship Management, Data Analytics, ERP, Digital and Mobile Technologies, or Knowledge Management. • Knowledge of Singapore Government procurement and governance processes. • Knowledge of design thinking and workshop facilitation. What we are looking for: • Hands-on experience across full project development life cycles, with demonstrable involvement in testing phases. • Proven track record in business analysis, with strong experience in UAT coordination, test planning, and defect management. • Experience developing test plans, test cases, and test scripts from business and functional requirements. • Ability to model business requirements using business process modelling tools. • Ability to perform qualitative, quantitative, and root-cause analysis, including analysis of defects and testing outcomes. • Ability to facilitate UAT sessions and workshops to elicit, manage, and prioritise key business needs. • Ability to take a broad, strategic perspective while also drilling down to understand business needs and challenges in detail. Interested applicants may email your latest resume to shirlin.yeo@global.ntt Please note that only shortlisted candidates will be notified. Thank you for your understanding.