Business Analyst

Job Description & Requirements 1. Oversee, manage multiple vendors and external providers of ICT services, work with team members from application and infra teams, to deliver project on time and within budget; 2. Gather user requirements and analyses business processes to provide clear analysis and documentation of the problems and proposed; 3. Ensure that projects are executed based on the project plan to meet identified business needs, within agreed parameters of cost, duration and quality; 4. Participate and contribute in project activities such as Requirement Gathering, User Acceptance Testing, Training & Implementation; 5. Review project deliverables. e.g. functional specifications, system test plan & results, user guide, operation manual; 6. Assess service requests for enhancements and maintenance of systems; 7. Ensure Service Level Agreements for projects and incidents are met; 8. Identify potential project risks and its implication to the organisation and to recommend mitigating measures so as to manage the risks; 9. Manage and resolve day-to-day IT related issues pertaining to application, infrastructure or security, to facilitate smooth running of daily operations. Relevant Experience • Relevant working experience as a developer/Business analyst or equivalent in at least 1 Agile/full project development life cycle. • Ability to work both independently and as part of a team with professionals at all levels • Strong problem-solving skills and able to prioritise and manage multiple tasks • Good design, coding, testing and debugging skills • Relevant experience in requirement elicitation techniques such as design thinking, persona analysis and customer journey mapping etc. • Relevant experience in facilitating user requirement workshops • Excellent communication skills, both oral and written, with the ability to pitch ideas and influence stakeholders • Working experience in .Net/J2EE applications • Proficiency and experience in programming (Python, VB.NET, C#, JavaScript, HTML, CSS) is advantageous • Working knowledge on Cloud based system will be advantageous. • Strong analytical, conceptualisation and problem-solving skills.