Call Centre Associate/ Officer x 2 (1 year contract)#JTL

Act as the first point of contact for the customers - Supporting Client’s calls - Calls will be recorded, and information needs to be input into system - Call are coming in from our telephony - soft phone Avaya - Understanding both internal and external customers, anticipating customer needs and giving a high priority to customer satisfaction - Provide satisfactory explanations to customers and take remedial action where necessary - To alert superior of recurring service failures so that corrective actions may be taken to avoid future problems - Ad-hoc duties that related to contact centre projects. Requirement • Minimum 'O' level/ Higher NITEC/ Diploma in any discipline • Preferably with prior office administration experiences • Location: Greenwich/ UBI Location. Working hours are 8.30am to 6.00pm (Monday to Friday) or 7.00am to 4.45pm/ 10.00am to 7.45pm (any 5 days of the week including one weekend) Interested candidates please send in your resume to: Topaz Liang Huimin (CEI No. R1104500), email to: west1@recruitexpress.com.sg EA License No: 99C4599