Change Manager(ITIL, CAB Governance)

Job Summary We are seeking a competent and process-driven Change Manager to lead the end-to-end Change Management lifecycle, ensuring controlled, efficient change implementation with minimal service disruption through strong ITIL expertise, risk assessment, and stakeholder coordination. Responsibilities • Manage the full Change Management lifecycle adhering to ITIL frameworks and organizational policies to ensure compliance and effectiveness. • Evaluate, prioritize, approve, or reject change requests within SLA timelines by assessing risk, impact, and quality to maintain service stability. • Lead and coordinate Change Advisory Board (CAB) and Emergency CAB meetings to facilitate stakeholder engagement and informed decision-making. • Conduct impact analysis and risk assessments for all changes, defining and enforcing mitigation and rollback plans to minimize disruption. • Monitor change implementation outcomes and maintain post-change incident rates below defined thresholds to ensure service reliability. • Develop, standardize, and continuously improve Change Management processes, policies, and documentation to enhance operational efficiency. • Generate and present monthly reports on change performance, trends, compliance, and improvement opportunities to senior management. • Drive continuous service improvement initiatives to optimize process efficiency and change effectiveness. Required competencies and certifications • Hands-on experience with ITIL Change Management processes. • Familiarity with ITSM tools such as ServiceNow, BMC Remedy, or similar platforms. • Strong knowledge of incident, problem, and release management processes. • Experience in risk analysis, audit compliance, and SLA/KPI tracking. • Proficiency in reporting and data analysis using Excel, dashboards, or reporting tools. Preferred competencies and qualifications • ITIL certification (preferred). • Experience working in fast-paced enterprise or banking/financial services environments (advantageous).