Clinic Assistant (Full-Time) - HOUGANG

IMPORTANT: Work Location / Training Arrangement The successful candidate will undergo training at our current clinic for the first 3-6 months. After the training period, you will be deployed to our Hougang clinic. Job Description • Patient registration in the clinic, scheduling of patients’ appointments including sending reminders • Answering phone/SMS and email queries promptly • Handle payments and prepare submissions of TPA (Third-Party) Claims, Medisave Claims, Insurance Claims and other documentations. • Preparing patients’ medications for doctor to check, and dispensing medication • Assist in performing simple inclinic procedures such as ECG and nebuliser treatments (training will be provided) • Assist doctor during consultations / chaperone duties • Handle 1st level patients’ complaints • Maintain and update all patients’ records and in according to standard guidelines • Assist in the daily running of the clinic and the upkeep of the clinic • Manage medication, consumables and equipment including replenishment and housekeeping • Any other administrative work involving patients’ care / records / the daily operation of the clinic Job Requirements • 5.5 days week (Weekday + 1 Sat/Public Holiday). Ability to commit to work on rotating (AM, Noon & Evening) and weekend/Public Holiday shifts. No overnight shifts. • Diploma in any discipline / GCE 'A' Level / 'O' Level / Higher NITEC • At least 1 year experience in hospital/ medical clinic operation/front desk duties • Experience in submission of insurance and Medisave claims • Familiarity with clinic operations and/or usage of Plato CMS will be an added advantage • Keen service attitude towards customer care and learning • Ability to work in a team dependably. Advantage (Not a definite requirement) • Prior experience as an enrolled nurse. • Ability to move between different clinics if needed, offering support where there are staffing gaps or increased demand. • Familiarity on the usage of Plato CMS will be an added advantage • Able to speak in Mandarin / Diaclets (to converse with Mandarin/Elderly speaking patient who could only speak Mandarin / Diaclets) Salary will commensurate with experience.