Clinic Operations Executive / Senior Executive – Patient Services & Healthcare Operations #HDC

Join a dynamic healthcare environment where you’ll play a key role in enhancing patient experience and driving smooth clinic operations. This is an excellent opportunity for individuals who enjoy operations management, process improvement, and leading frontline healthcare support teams. Key Responsibilities • Oversee and ensure smooth day-to-day clinic operations and patient service processes • Manage frontline administrative and operational workflows to enhance efficiency and service standards • Drive initiatives to improve patient satisfaction and overall service experience • Coordinate staff scheduling, manpower planning, and leave arrangements for clinic operations teams • Support onboarding, coaching, and performance development of clinic staff • Monitor appointment systems and operational performance to ensure optimal patient flow • Participate in digitalisation and process improvement projects involving appointment, queue management, and mobile/web-based systems • Handle patient feedback professionally and support service recovery efforts • Ensure operational procedures comply with organisational policies and healthcare regulatory guidelines • Maintain accurate operational documentation and support continuous process enhancements Requirements • Degree in Life Sciences, Biomedical Science, Business, Chemistry, Healthcare Management, or related disciplines • Experience in operations coordination, team supervision, or healthcare administration will be advantageous • Strong interpersonal, communication, and problem-solving skills • Training and structured guidance will be provided for candidates with strong learning agility and interest in healthcare operations Interested applicants may send their updated resume to leonleong@recruitexpress.com.sg Leon Leong De Cong R1551708 Recruit Express Pte Ltd EA License No. 99C4599