CONCIERGE

Company Overview 360 INTEGRATED FM & SM PTE LTD is a strata and facilities management company serving MCST projects in Singapore. Job Summary The Concierge Executive is the main contact for residents, guests, and service providers at a luxury condominium, delivering exceptional hospitality and ensuring a seamless, professional resident experience. Responsibilities • Greet residents and guests with professionalism and courtesy to create a welcoming environment • Respond promptly and effectively to resident enquiries, requests, complaints, and feedback to maintain satisfaction • Coordinate visitor registration, manage access control, and enforce security protocols to ensure safety • Assist residents with booking services, managing deliveries, arranging transportation, and fulfilling lifestyle requests • Communicate and collaborate with property management, security staff, contractors, and vendors to support operations • Monitor and maintain lobby cleanliness, presentation, and ambience to uphold premium standards • Handle incoming calls, emails, parcels, and correspondence professionally and efficiently • Keep accurate records of incidents, visitor logs, and resident interactions for accountability and reference • Support emergency response procedures and escalate incidents appropriately to maintain safety • Protect resident confidentiality and privacy at all times in all interactions Preferred competencies and qualifications • Minimum GCE “O” Level, NITEC, Diploma, or equivalent qualification • 1–3 years of experience in concierge, hospitality, front office, customer service, or luxury residential settings preferred • Experience in luxury hotels, serviced apartments, or premium residential developments is advantageous • Proficient in Microsoft Office and basic property management systems • Strong organisational and multitasking skills to manage multiple duties efficiently • Ability to work independently and collaboratively within a team • Calm and professional under pressure, capable of handling emergencies effectively • Excellent interpersonal and communication skills to engage with diverse residents and guests • Service-oriented mindset with attention to detail and a polished, professional appearance Other Information • Able to work rotating shifts, weekends, and public holidays • Comfortable standing for extended periods • Willing to comply with condominium security and operational procedures