About this role
Location: Ubi Working hours: 8.30am - 6pm (Mon - Fri) Duration: 1 Year Contract Responsibilities • Support the execution of daily channel operations, ensuring smooth handling of inquiries, escalations, and issue resolutions. • Act as the first point of contact for channel-related issues, ensuring timely resolution and escalation when necessary. Develop responses for clearance with Service Transformation & Planning Team. • Troubleshoot operational problems, document cleared responses, and maintain a knowledge base for future reference. • Collaborate with the Quality Assurance Specialist to implement process improvements and support training initiatives. • Provide feedback to the team lead regarding recurring challenges and opportunities for improving processes. • Maintain accurate and up-to-date records of operations activities and provide administrative support to the team. • Communicate and coordinate with internal and external stakeholders to address operational challenges. • Assist in preparing reports and metrics for internal reviews and meetings. • Any ad-hoc duties as assigned by Client Jessica Nguyen Huynh Thanh Truc CEI Reg. No. R23113787 EA License No. 99C4599 We regret that only shortlisted candidates will be notified.
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