Customer Care Service Executive (Part Time)| National Stadium / Kallang

Job Scope: • Address customer enquiries and feedback received via different touchpoints(including face-to-face, hotline and emails) promptly and professionally • Handle facility bookings, programme registrations and over-the-counter paymentcollections • Follow up with designated departments and/ or escalate issues to supervisors toensure timely and appropriate actions are taken to resolve customer feedback andenquiries • Keep records of customer interactions, including lost and found items, in the CRMsystem according to the established criteria and guidelines • Maintain secure custody of found property • Update notice and display boards with the public activities/ events conducted withinthe premises, and the appropriate environmental and service information • Perform daily settlements and financial reconciliations for revenue submissions • Identify improvements and propose recommendations to address operationalchallenges and enhance customer experience • Ad-hoc duties and projects as assigned or needed • Location: National Stadium Salary: S$14 /hour for weekdays S$16 /hour for weekends Shift A: 0630 - 1600 Shift B1: 0830 - 1800 Shift B2: 1300 - 2230 Requirements: • Minimum 20 hours per week. • 6‑month commitment required. • Able to work weekends, public holidays, and shift hours (morning, afternoon, evening, and event days). • Prior guest service experience is preferred. • Able to communicate politely with guests, provide information, and give directions. • Comfortable handling enquiries, feedback, and basic guest issues. • Comfortable working in a sports or events environment, including managing occasional crowd flow. • Able to use basic computer systems (e.g., checking bookings, entering data, and following up on cases). EA License No.: 96C4864 Reg No.: R25128798 HUANG QIMENG