Customer Experience Specialist (Government) - JL

Customer Experience Specialist (Government)Singapore | 6-Month Contract | Central (Balestier/Novena/Toa Payoh | Government Sector | About the RoleLooking for a meaningful role where your work supports professional registration processes and national-level ceremonial events? My client is seeking a Customer Experience Officer to support enquiries management, event coordination, and administrative operations related to professional pledge ceremonies and stakeholder communications. This role offers exposure to high-volume communication handling, event planning, and regulatory support functions in a structured public sector environment. What You Will Be DoingEnquiries and Mailbox Management • Triage and manage 8 official mailboxes via a Feedback Management System • Respond to enquiries from professionals and members of the public • Handle queries related to registration, ceremonies, and general information in a timely and professional manner Pledge Ceremony Support (Multiple Events) • Respond to email enquiries related to ceremonies • Draft formal invitations for professionals and VIP guests • Support administrative and logistical preparation for events • Assist in sourcing and coordinating vendors • Provide on-site support during event days, if required • Prepare personalised certificates for attendees • Update attendance records in the registration system after events Publications and Communications Support • Review draft circulars, notices, and publications • Support dissemination of official communications to stakeholders Administrative Support • Assist in procurement documentation for event management and design services • Support corporate administrative tasks such as e-greeting cards • Perform other duties as assigned by supervisor Requirements• Bachelor's Degree in any discipline. • Strong written and verbal communication skills • High attention to detail and good organisational skills • Able to manage multiple inboxes and deadlines effectively • Proficient in Microsoft Office (Word, Excel, Outlook) • Able to work independently and as part of a team in a fast-paced environment • Prior administrative or events experience is an advantage Why Join Us• Exposure to national-level events and professional regulatory processes • Hands-on experience in communications, coordination, and event management • Opportunity to develop strong administrative and stakeholder engagement skills • Meaningful work supporting public service functions Only shortlisted candidates will be notified. Justin Lee Registration No: R22107715 APBA TG Human Resource Pte Ltd EA License: 14C7275