Customer Service

Job Summary Support customer service and office operations by managing inquiries, assisting with follow-ups, performing data entry, and organizing administrative tasks in a collaborative team environment. Responsibilities • Respond to basic customer inquiries via email, phone, and WhatsApp, escalating complex issues to management for resolution • Assist customers with post-appointment follow-ups, scheduling, and guiding them through forms and general information • Enter and update data accurately in records and prepare reports to support office functions • Organize files, prepare meeting materials, and send reminders to support ad hoc office duties • Maintain confidentiality while working independently to manage daily office operations Preferred competencies and qualifications • Local Diploma • Experience in administrative or assistant roles is advantageous; fresh graduates are encouraged to apply • Proficient in MS Office applications including Word, Excel, PowerPoint, and Outlook • Strong attention to detail and organizational skills Other Information: • Friendly and supportive team environment • Balanced work-life approach • Opportunities for learning and growth Note: Only shortlisted candidates will be contacted. Thank you for your interest!