Customer Service Officer (12 Months | Up to $3.3k)

Job Summary This role focuses on providing real-time support to passengers using autonomous vehicles, ensuring their safety, resolving issues, and handling incidents with clear communication. It also involves improving passenger experience through feedback, education, and close coordination with internal safety and operations teams. Responsibilities • Provide real-time support to passengers via hotline or in-vehicle communication • Help resolve issues like route confusion, delays, or unfamiliar system use • Act as the first responder during incidents, keeping passengers calm and informed • Handle emergency situations and coordinate with safety teams when needed • Follow up on support tickets and incidents with professionalism and care • Collect and share passenger feedback to improve service and experience • Support testing and improvements of the passenger journey • Educate and guide passengers, especially first-time users, on how to use the service safely • Help create and update FAQs, guides, and onboarding materials Requirements • 1 year experience in customer facing support role • Experience in supporting passengers in public transport, aviation, hospitality or ride-hailing sectors Other Information • Location: Tampines • Work Schedule: 5 day work week (shift) • Salary: Up to $3,300 Yana Norzamry | Personnel Registration No: R26160959 | EA Licence No.91C2918