Customer Service Officer

Customer Services Officer is to provides administrative Support externally and internally ensuring Customers Orders Responsibilities.                                                                        It is a window for Customers contact point and important position not to miss any Orders received. It will be severe outcome to the Organization Business lost. It requires a dynamic mind with Good memory and detailed work person.  Responsibilities ·        Administer Paper Work in Quotation, SO, DO, DM, Invoices..etc and distribute to production. ·        Manage Customers emails daily, reply promptly and professionally regards to deliveries schedule and reply OOR. ·        Daily Updates, Schedule Monitoring and follow up Customers Sales Activities internally of schedule change, ECN, collection of consign parts..etc ·        Summarizing monthly Sales reports to Sales Manager. Input daily Sales Order into system. ·        Attend to Customers calls, New Inquiries and channel to correct Sales person. ·        Input and up-date Customers details. eg- Change of address and so on. ·        Arrange Customers Outbound shipment documents and liaising with transporter and Courier & Parcel. ·        Administer Paper documents and Communicates with Inter Company for Inbound & Outbound transportation. ·        Performed Letters Collection duties and Office Stationary ordering Jobs. ·        Apply 5S within Company environment. ·        All ad-hoc duties related to Sales not stated above. Requirements ·        3-5 years of  experience as Customer Service Officer. ·        Nitec in Business Studies. ·        Memorize procedures and policies for individual Customers Sales Contract. ·        Excellent time management, follow-up, prioritization skills and self-independent at work. ·        Completion daily work task required for  SO, DO, Invoices. Not leaving uncompleted task for the day. ·        Think fast, find answers and respond quickly to Customers issues, replying emails all with a polite, empathic and professionally manner. ·        Ability to learn and memorize Basic Drawings and Material Type. ·        Accept changes re-modification of work procedure, changes and re-modify along the way to suit Macro environment.  ·        5 days work week and able to complete daily priority work within the day. ·        Position Opens to Singaporeans & PR ·        Email resume in Word format with qualification to david@alliedmfg.com.sg ·        Only shortlisted candidates will be notified. .