About this role
The Job: • Serve as the primary point of contact for customer enquiries, ensuring timely issue resolution and a high standard of customer experience. • Support customer onboarding, implementation, and product adoption, helping clients maximize value • Build strong customer relationships, proactively identifying customer needs, risks, and opportunities to improve retention and satisfaction • Partner with internal teams to troubleshoot issues, escalate feedback, and drive effective customer outcomes. • Maintain accurate customer records, issue tracking, and documentation to support efficient service delivery. • Develop and improve internal processes, workflows, and SOPs to enhance operational scalability and service excellence Requirements: • Min Degree in any field. • 3–5 years experiences in Customer Success, Customer Support, or Account Management Interestedapplicants can send their detailed resumes to janelui@recruitexpress.com.sgor call JANE @ 6735 1955. JANE LUI JIE'EN CEI: R1104482 Company Reg.No. 199601303W || EA Licence No. 99C4599
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