Desk Side Analyst

• Diploma in Information Technology or equivalent in relevant discipline. • Minimum 1 year experience in PC, hardware and software support. • Able to work on 24 X 7 shift rotation. • Experience in troubleshooting and managing Win7, MS Office, MS Outlook, MS Active • Directory, Mac OS, VDI client, VPN client, Smart phone iOS/ Android, basic networking, POS, scanner, printer and printer peripherals such as scanners. • Ability to perform PC hardware and software troubleshooting with experience in the use of diagnostic programs and tools. • Experience in incident and request management system. • Experience in ITIL operating environment is a plus. • Good customer service and communication skills. • Ability to manage projects and provide status updates on weekly/ monthly basis.