Desktop Engineer (Bank) - PSSKR003

Responsibilities: • Provide technical assistance and support related to deskside support, mobile device management, video conferencing support. • Troubleshoot Win 11 applications and provide technical detail to escalate to next level if needed • Perform laptop/desktop re-image and service request within SLA with asset tracking. • Perform Incident support relates to software and hardware issues, including OS and across a range of software applications on the client machine (M365, MS Outlook, MS Team conferencing, 3rd party applications, etc.). • Perform daily meeting room health check and resolve or escalate the issue to next level • ServiceNow ticket review, pickup and update • With initiative to feedback business and technical challenges • Communicating with other engineers, clients in a professional manner as situations arise, and at regular intervals ensuring that all parties involved are kept up to date to the ticket status • Attending and participating in regularly scheduled team meetings, development training, and other meetings as needed Requirements: • ITE / Diploma in IT / Information Technology related • At least 2 years end user IT support in MNC/bank environmentwith min 50 users • ITIL certification is preferred. Support timing: • 0800 to 1700 / 1000 to 1900 Mon to Fri. Shifts will bedetermined with team members • Available for ad hoc weekend and after office hour support incident and system health check