Desktop Support Analyst (Contract)

Role & responsibilities: • Respond to all issues making sure they are progressed effectively within any defined service levels • To provide 1st, 2nd and 3rd line support at the required service levels for all IT solutions that are hosted or managed by external vendor with the technical support strategy covering all in-house and vendor-purchased systems in use by the business • Take ownership and deliver on key projects across the team to ensure continual improvement of service provided • Constantly providing updates to the knowledge base and documenting new processes • Work with other internal support groups and vendors of 3rd party systems in order to resolve issues with the implementation or operation of systems and services • Monitoring business-critical processes and systems • Where projects are initiated, as required, provide support and assistance in the coordination of activities or management of a third party to deliver developments for that project • Ensure that deployments are implemented in accordance with the Release and Deployment procedures • Feed change requests into the weekly CCB for approval and organise implementation where required. Technical skills & expertise: • Bachelor’s degree in Information Technology, Computer Science, Computer Engineering, or a related field. • Minimum 7 years of experience in IT infrastructure support, systems administration, and enterprise IT operations within a fast-paced environment. • Experience of working in a pressurized, fast paced environment. • Proven experience of providing a quality customer service • Proven experience in delivering projects with desired results to deadlines • Good understanding of Windows 7/10 and Active Directory • Experience of working with and troubleshooting issues related to MS Office Suites, including Exchange client support • Experience in Network Design implementation, load balancing and scalability. • Must have hands-on experience with Servers, network equipment and network cabling for the role. • MCSE or significant experience working with Microsoft Operating Systems and applications is required. • Exposure to Citrix and Mobile Device Management would be preferable • ITIL – Incident, Problem, Change, and Asset Management is preferred Wong Shu Teng Joey EA License: 23C2060 Reg ID: R2095170 Disclaimer: The companyis committed to ensuring the privacy and security of your information. By submitting this form, you consent to the collection, processing, and retentionof the information you provide. The data collected (which may include yourcontact details, educational background, work experience and skills) will beused solely for the purpose of evaluating your qualifications for the positionyou're applying for. Your data will be stored securely and retained for theduration necessary to fulfill our hiring process. If you are not selected forthe position, your data will be kept on file for a limited period in casefuture opportunities arise. You have the right to access, correct, or deleteyour data at any time by contacting us at Quess Singapore | A Leading StaffingServices Provider in Singapore (quesscorp.sg) “This is in partnership with the Employment andEmployability Institute Pte Ltd (“e2i”). e2i is the empowering network for workers andemployers seeking employment and employability solutions. e2i serves as abridge between workers and employers, connecting with workers to offer jobsecurity through job-matching, career guidance and skills upgrading services,and partnering employers to address their manpower needs through recruitment,training, and job redesign solutions. e2i is a tripartite initiative of theNational Trades Union Congress set up to support nation-wide manpower andskills upgrading initiatives. By applying for this role, you consentto Quesscorp Singapore’s PDPA and e2i’s PDPA.”