Digital Business Analyst (Insurance)

Digital Business Analyst (1-Year Contract – Extendable)We are looking for an experienced Digital Business Analyst to support the delivery of innovative digital solutions and platforms focused on customer journeys, digital sales, and self-service capabilities across APAC markets. Key Responsibilities:• Gather, analyze, and document business and system requirements (BRDs, FSDs, user stories). • Drive requirement workshops and manage stakeholder discussions across business and technology teams. • Work closely with product, platform, delivery, and technology teams to implement digital solutions. • Support digital platform rollouts, product launches, and customer journey enhancements. • Collaborate with design and delivery teams to ensure quality and timely implementation. • Manage project scope, prioritization, dependencies, and risks across multiple initiatives. Key Requirements:• Minimum 6+ years of Business Analyst experience in digital delivery environments. • Strong experience working in Agile projects and digital transformation initiatives. • Exposure to e-commerce, customer lifecycle, digital sales, or customer servicing platforms. • Strong stakeholder management, communication, and facilitation skills. • Experience with Jira, Confluence, MS Project, and MS Office tools. • Good understanding of product/platform lifecycle management and customer experience journeys. • Ability to work across cross-functional and regional teams in a fast-paced environment. • Insurance or Financial Services industry experience is advantageous.