About this role
About This Role We are looking for a proactive and organised Education Officer to support the planning and execution of educational programmes within a museum and heritage environment. This role involves coordinating school visits, managing programme logistics, handling stakeholder communications, and supporting content development for public education initiatives. This is a great opportunity for candidates who enjoy working in a fast-paced environment, engaging with students and educators, and contributing to meaningful educational experiences. Key Responsibilities Educational Programme Support • Coordinate and manage school visit bookings through online booking portals, emails, and phone enquiries • Liaise with schools, teachers, vendors, and internal stakeholders regarding programme arrangements • Welcome and brief large student groups during museum visits • Assist with crowd management and ensure smooth programme operations during peak periods • Prepare and coordinate programme logistics, learning materials, and operational requirements • Monitor, stock-take, and procure programme resources where required • Maintain and update programme SOPs and operational guidelines • Collate programme statistics, attendance records, and monthly KPI reports Workshops, Programmes & Content Support • Coordinate logistics and equipment for educational workshops and programmes • Support the execution of both onsite and virtual programmes • Assist in research and content development for educational and public engagement initiatives • Handle dissemination of marketing and educational materials such as brochures, newsletters, and resource kits • Assist in maintaining educational and interpretive spaces • Support ad-hoc duties and projects assigned by supervisors Requirements • Diploma or Degree in Arts Management, Education, History, Humanities, Museum Studies, or related fields preferred • Candidates with relevant administrative, coordination, customer service, or programme support experience are welcome to apply • Comfortable managing and addressing large student groups • Strong communication and interpersonal skills • Good email writing and stakeholder coordination abilities • Organised, detail-oriented, and able to multitask effectively • Able to adapt well in a fast-paced and dynamic environment • Proficient in Microsoft Office applications, especially Excel, Outlook, and Microsoft Teams • Experience using booking systems or online portals will be advantageous Additional Information • 1-year contract • May be required to support programmes on selected weekends when needed
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