"Field Technical Engineer"

Key Responsibilities • Monitor system performance and ensure all operational parameters remain within defined thresholds. • Identify, troubleshoot, and escalate system abnormalities to the appropriate support teams. • Handle inbound and outbound calls while providing timely support and issue resolution. • Follow established communication procedures and support workflows. • Investigate customer issues, provide solutions, and coordinate with relevant stakeholders when required. • Maintain accurate records of incidents, customer interactions, and operational activities. • Collect, analyze, and report on system performance metrics and support KPIs. • Review system and application logs to identify trends, issues, and performance concerns. • Prepare operational reports, documentation, and administrative records. • Support investigation and root-cause analysis activities as assigned. Requirements • Diploma or Higher NITEC in Electrical Engineering, Electronics, Information Technology, or a related discipline. • 1–2 years of relevant experience in system monitoring, operations support, or a similar environment. • Experience in a monitoring center or operations support role is preferred. • Basic knowledge of networking and database management is advantageous. • Exposure to electrical/mechanical drawings, service manuals, or technical documentation is an added advantage. • Airport operations experience will be an advantage. • Strong communication, analytical, and problem-solving skills. • Self-motivated, proactive, and able to work independently as well as within a team. • Ability to work effectively under pressure and interact with stakeholders at all levels