Front Desk Officer

SchoolAdmiralty Secondary School Location31 Woodlands Crescent, Singapore 737916 Contract Duration01 October 2026 – 31 March 2028 Working HoursRegular Working Hours• Monday to Thursday: 6:30 AM – 3:30 PM • Friday: 6:30 AM – 3:00 PM • Inclusive of 30-minute lunch break • No work on Saturdays, Sundays, and Public Holidays Note• Working hours may be adjusted to commence at 7:00 AM based on operational requirements. Job SummaryAdmiralty Secondary School is seeking a professional and customer-focused Front Desk Officer to support the school's daily administrative and reception operations. The successful candidate will serve as the first point of contact for students, parents, visitors, contractors, and staff while ensuring smooth front office operations and administrative support services. Key Responsibilities Reception & Customer Service• Manage and oversee the school's reception counter. • Welcome and assist students, parents, visitors, and stakeholders. • Answer incoming phone calls and direct enquiries appropriately. • Coordinate with school staff to address visitor and parent requests. • Deliver professional and courteous customer service at all times. Mail & Document Management• Handle incoming and outgoing mail, parcels, and deliveries. • Receive deliveries from suppliers, students, and parents. • Distribute certificates, official documents, and school-related materials. • Assist with document consolidation, filing, and verification. Key & Facility Access Management• Manage issuance and return of facility keys. • Maintain key control records and key press operations. • Support contractors and visitors requiring facility access. ‍ Student & Parent Support Services• Process student early dismissal requests. • Assist with admission and release of students from the sick bay. • Support financial assistance application enquiries. • Provide assistance for: • School uniform requests • Student document submissions • Survey collection • Assignment submissions • Student welfare requests Student Welfare & Movement Tracking• Maintain student movement logs. • Update records for: • Sick Bay Admissions • Early Dismissals • Student Movements • Support student welfare-related administrative matters. Administrative Support• Perform simple data entry and record updates. • Assist with photocopying and document processing. • Handle shredding and general administrative duties. • Support staff with administrative tasks and school exercises. School Operations & Emergency Preparedness• Participate in: • Fire Drills • Lockdown Exercises • Emergency Preparedness Activities • Manage safety equipment such as: • Walkie-Talkies • Mobile Devices • Support school events, activities, and approved outings. Lost & Found Management• Handle lost and found items according to MOE policies. • Maintain proper records and return procedures. ✅ Mandatory Requirements Education• N-Level Certificate with a minimum of 3 passes. Experience• Minimum 3 years of relevant experience in: • Front Desk Operations • Reception Services • Customer Service • Administrative Support • Prior school-based experience will be an advantage. ⭐ Preferred Skills• School Administration Experience • Front Office Management • Customer Service Excellence • Visitor Management • Document Control • Data Entry • Record Management • Facility Access Coordination Technical Skills• Microsoft Word • Microsoft Excel • Microsoft Outlook • Microsoft Office Suite • Data Entry Systems • Administrative Software Language Requirements• • Ability to communicate effectively with a diverse range of stakeholders. • Proficiency in additional languages may be advantageous to support communication needs in a multicultural environment. Recruiter KeywordsFront Desk Officer, Receptionist, School Receptionist, Administrative Assistant, Customer Service Officer, Front Office Executive, School Administrative Assistant, Office Administrator, Reception Executive, Student Services Assistant, Administrative Coordinator, Visitor Management Officer