About this role
• Manage customer feedback and complaints by coordinating investigations with department heads and facilitating family conferences to ensure proper service recovery • Respond promptly to concerns and follow through on resolution to maintain service quality standards • Compile and submit monthly KPI reports and quarterly updates on service excellence initiatives and progress • Prepare abstracts and consolidate supporting data for award submissions and recognition programmes • Collect, analyse, and interpret customer feedback data to identify trends and drive continuous service improvement Requirements Bachelor degree in any discipline Proficient in MS Office WA me at http://wa.me/+6598326219 or tele me at @sallytsin For interested candidates, please send your most recent and updated resume to sallytsin@recruitexpress.com.sg Tsin Chien Yee Sally R25127272 Recruit Express Pte Ltd EA License No. 99C4599
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