Guest Services Executive (TRIFECTA Ski & Snowboard School)

OverviewApply here now! https://bld1x0axfxq.typeform.com/to/AYa6Dbhw As a Guest Services Executive at TRIFECTA Singapore, you are the key touchpoint for all guests entering the snow experience. You ensure a smooth, safe, and exciting journey—from first-time riders to experienced snowboarders—by guiding them through bookings, gear, and slope readiness. You play a critical role in bridging guest experience, safety, and snow operations, ensuring every guest feels confident stepping onto the slope.  You are responsible for delivering a seamless, high-energy, and personalized guest experience across all touchpoints—from arrival to departure—while embodying the lifestyle and community spirit of our school culture. You will act as both a service professional and brand ambassador, ensuring every guest feels welcomed, informed, and inspired. ResponsibilitiesKey responsibilities include, but are not limited to: 1. Snow Guest Experience & Onboarding• Welcome and engage guests arriving for snow sessions (ski & snowboard) • Anticipate guest needs and deliver personalised recommendations • Assess guest experience level (first-timer, beginner, intermediate) • Guide guests through the full onboarding journey: Registration & waivers, Log Book orientation, Equipment readiness • Create a reassuring and confidence-building environment, especially for first-timers 2. Snow Operations Coordination• Manage check-in flow for snow sessions to ensure punctual session starts • Coordinate closely with: Snow instructors, Rental/retail team leads (gear sizing, fittings) • Monitor session schedules and ensure smooth guest transitions between time slots • Assist guests with: Snowboard/ski selection (basic guidance), Boot fitting and sizing coordination, Helmet and protective gear checks • Ensure all guests are properly equipped before entering the snow area • Identify and escalate any gear issues quickly 3. Product & Experience Knowledge• Maintain strong knowledge of school’s offerings  • Recommend suitable packages, sessions, and experiences based on guest profiles • Support upselling of memberships, programmes, and retail products 4. Guest Journey Facilitation• Assist guests with website navigation, waivers, and onboarding processes • Provide wayfinding and ensure smooth movement across the facility • Coordinate with instructors, retail, and operations teams to enhance experience 5. Service Excellence & Environment• Uphold high standards of customer service and brand experience • Maintain cleanliness, safety, and organisation of guest-facing areas • Includes spatial housekeeping – Ensuring all FOH areas are neat and tidy • Equipment housekeeping – To check all equipment is in working order and safe to use  • Handle guest feedback, complaints, and service recovery professionally 6. Administrative• Process transactions accurately (POS systems, bookings, payments) • Maintain records of guest interactions and bookings • Support reporting and operational tracking where required • Handle guest concerns (e.g., delays, session issues, equipment discomfort) • Provide prompt and empathetic service recovery • Work with team leads to resolve issues efficiently 7. Optional Roles (*if deemed fit) • Assist/lead snow classes • Assist coordination of external snow programmes and trips • Snow class instruction training will be provided QualificationsRequired• 18 years old and above • Experience in concierge, or sports/recreation environment preferred • Basic knowledge of snowboarding/skiing (highly advantageous) • Familiarity with rental gear or willingness to learn quickly • Strong customer service and hospitality mindset • Confident communication and ability to guide guests clearly • Ability to stay calm under pressure in a fast-paced environment • Strong coordination and multitasking skills • Team player with proactive attitude • Willing to work weekends, peak periods, and holidays