IT Helpdesk

Zenith Infotech (S) Pte Ltd. was started in 1997, primarily with the vision of offering state-of-the-art IT Professionals and solutions to various organizations and thereby helping them increase their productivity and competitiveness. From the deployment of one person to the formation of whole IT teams, Zenith Infotech has helped clients with their staff augmentation needs. Zenith offers an opportunity to be engaged in long term projects with large IT savvy companies, Consulting organizations, System Integrators, Government, and MNCs. EA Licence No: 20S0237 As an IT Helpdesk Support professional, you will be responsible for providing technical assistance and support to end-users who are experiencing software or application related issues. You will play a critical role in ensuring the smooth functioning of computer systems and addressing users' concerns promptly and effectively. Your expertise and problem-solving skills will be vital in resolving IT-related problems, improving user experience, and maintaining a high level of customer satisfaction. The role will also require you to escalate and respond back to users on the outcome of their highlighted issues within the required KPI/SLAs. Top 3 Mandatory skills 1. Experience in handling ticket management and escalations in a service desk environment 2. Strong troubleshooting and problem-solving skills for application-related issues 3. Hands-on experience with ServiceNow or similar ticketing systems Skills which are good to have/optional 1. Familiarity with ITIL processes (e.g., incident, problem, and service request management) 2. Experience working in SLA/KPI-driven support environments, with an understanding of service performance and reporting expectations 3. Experience in customer-facing or end-user support roles, with strong communication and user engagement skills