IT Operation Engineer (L2)

End-User & Desktop Support • Provide Level 1 and Level 2 technical support for laptops, desktops, mobile devices, andperipherals. • Configure,deploy, and troubleshoot Windows systems. • Install,configure, and support printers, scanners, and related hardware. • Setup and troubleshoot mobile devices (iOS and Android) Conference Support • Supportand configure, and maintain conference room Audio/Visual systems, includingvideo conferencing hardware. • Support collaboration and communication services including video conferencing systems (Zoom, Teams, Skype). • Provide on-site and remote assistance for executive meetings, town halls, and hybrid conferences to ensure seamless A/V performance. Software & Application Support • Configure,support, and troubleshoot in-house applications and software systems. • Provide support for common productivity tools, including Microsoft Office andOutlook. • Diagnoseand resolve email and mail-flow issues, including Outlook configurationand mailbox access problems. • Assistusers with application issues, updates, and usage guidance. Infrastructure & Server Room Support • Performbasic server room maintenance, including equipment checks, cablemanagement, and troubleshooting. • Assistwith monitoring and first-line troubleshooting of servers, switches, andnetwork equipment. • Escalatecomplex infrastructure issues to senior engineers or external vendors whererequired. IT Operations & Support Processes • Log, track, and resolve incidents and service requests using a ticketing system. • Follow IT support procedures, SLAs, and security best practices. • Maintain accurate documentation for systems, configurations, and known issues. • Assistwith onboarding and offboarding of staff, including account setup and equipment preparation. Requirements • Possess a college diploma or bachelor’s degree in computer science or a related field, minimum 5 years of relevant work experience. • Familiar with various Windows operating systems, printing systems and computer hardware (desktop computers, laptops, etc.). • Familiar with the management and maintenance ofActive Directory, DNS, DHCP, and shared file servers • • Good experience of networking concepts (LAN/WAN, TCP/IP), ability to support Office Network, Shared Drive, Wireless, and VPN connectivity • Fundamental knowledge virtualization technologies (e.g., VMware) • Experience with backup procedures and basic data recovery support. • Familiarity with endpoint security, and patching processes. • Hands-on experience with meeting and conference room technologies. • Ability to work with vendors and service providers for issue resolution and equipment support. • Strong teamplayer who works well with others across technical and non-technical teams. HOW TO APPLY: Interested applicants, kindly send your resume in MS WORD format to meiqi.foong@careerfos.com or please click on “Apply Now” and provide the below details in your resume. • Reasons for leaving ALL your employment • Current and/or last drawn monthly salary (please provide breakdown) • Expected monthly salary • Availability We regret only shortlisted candidates will be notified. Important Note: Career International - FOS Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA). Please read our privacy statement on our corporate website https://en.careerintlinc.com/ Career International - FOS Pte Ltd EA License No: 14C6926 EA Personnel: Foong Mei Qi EA Personnel Reg No: R22106936