IT Support - Bedok

What you'll be doing • Respond to and resolve technical issues and inquiries from clients, either in person, over the phone, or via remote access • Diagnose and troubleshoot hardware and software problems, and implement appropriate solutions • Provide guidance and training to users on the effective use of computer systems and applications • Maintain detailed records of support activities and document resolutions • Proactively monitor and maintain the health of client systems, recommending upgrades or improvements as needed • Collaborate with the wider IT team to ensure seamless service delivery and continuous improvement What we're looking for • Minimum 2 years of experience in a similar IT support role, preferably in the Help Desk & IT Support industry • Strong technical skills and knowledge of computer hardware, software, and networking concepts • Excellent problem-solving and analytical abilities, with the capacity to think critically and find creative solutions • Exceptional communication and interpersonal skills, with the ability to effectively interact with clients and colleagues • Commitment to professional development and a desire to stay up-to-date with the latest technologies and industry trends • Relevant technical certifications (e.g., CompTIA A+, Microsoft Certified Solutions Associate) would be an advantage We regret to inform that only shortlisted candidates will be notified. Interested candidates, please click on thefollowing link to begin your job search journey and submit your curriculumvitae (CV) directly PERSOL Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394 • Registration ID (Ngiam Xinyi) By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOL Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolsingapore.com/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.  This is in partnership with Employment and Employability Institute Pte Ltd (“e2i”). e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance, and skills upgrading services, and partnering with employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nationwide manpower and skills upgrading initiatives. By applying for this role, you consent to e2i’s PDPA.