IT Support Engineer Intern

About the School – Stamford American International School As a leading international school in Singapore, Stamford American International School (Stamford American) caters to students aged 2 months to 18 years old. With students from 79 countries and over 3000 students across two state-of-the-art campuses, we offer a dynamic educational journey emphasizing student well-being and academic excellence.  Stamford American is proud to be an IB World School, offering the full continuum of the International Baccalaureate (IB) programmes: the IB Primary Years Programme (PYP), IB Middle Years Programme (MYP), and IB Diploma Programme (DP). The school’s outstanding faculty comprising more than 350 experienced and highly qualified teachers from over 40 nationalities, through a competitive recruitment process. Educators are highly skilled in their content areas and pedagogy, but equally important, they excel at building strong relationships and creating an environment where students feel safe, supported, and valued. The school now has an exciting opportunity for a IT Support Engineer Intern to join our IT Team. *Applicants are required to submit their application through our Applicant Tracking System (ATS). Kindly copy-paste this link into a browser: https://cognitapeople.csod.com/ux/ats/careersite/1/home/requisition/2535?c=cognitapeople here in order to access the vacancy. About Cognita At Cognita, we know every student is unique. We nurture their distinct personalities and strengths. We support them academically, socially, and emotionally, wherever they are in the world, wherever they’re starting from. And each and every one of our schools is unique too. We protect what’s special about them, while offering them rich knowledge, opportunities, and best practices. And they get to be part of something bigger. We open their classrooms to the collective wisdom of over 100 schools in 17 countries, ensuring every child gets an education that’s, quite literally, world class. It’s an individual approach that empowers every school, teacher and student to focus on what they do best and thrive. About the Role: The role of the IT Support Engineer intern is essentially to assist in troubleshooting, analyzing, and resolving technical problems, utilizing resolution procedures in schools assigned. Provision of professional and high level customer service ensuring unresolved issues and queries are promptly escalated as per protocol.  Position Requirements ●    Management of IT incidents in the incident management system. ●    Act as a single point of contact from customers (internal staff) regarding IT issues via phone, email or in person. ●    Provision of professional and high-level customer service ensuring unresolved issues and queries are promptly escalated as per protocol. ●    Provide Level 0 /1 support all applications and infrastructure. ●    Upgrade PC hardware and software, including scheduled maintenances. ●    Assist to maintain inventory of equipment and software licences; update computers with latest service packs, patches and applications; prepare Service Desk reports to enable the IT operations to run effectively. ●    Managing the provisioning and de-provisioning process of school’s IT resources by engaging staff and students to ensure that device and get connected to the network and provide support data backup and recovery. ●    Managing classroom support for IT and Audio Visual (e.g. Apple TV, Projectors, Interactive technology, and applications) ●    Desktop operation system management and planning. ●    Administrative Support for Technology department (e.g. Department Information & Activities). Qualifications: ●    Fresh graduates from the Post-Secondary Education Institutes (“PSEIs”), such as the Polytechnics and Institute of Technical Education.