L2 System Engineer

The L2 System Engineer (AD) is responsible for: • Administrating Active Directory and Windows Update Services • Manage and maintain all Active Directory objects, DNS records and Group Policies, handling requests for creation and removal of related items • Assisting the Support Engineer or Software Engineer in problem resolution beyond the capability of the 1st Level Support Staff. • Performing system recovery if needed. • Manage Microsoft Intune endpoint security and device administration • Coordinate with vendors and clients on technical requirements • Support application deployment activities • Provided endpoint management and user support • Escalating unsolvable problems to the 3rd Level Support Staff and reports the escalation to superior. • Ensuring that the System runs according to contractual specifications after problem resolution. • Providing advice on system / database performance monitoring and tuning. • Ensuring deployments of approved patches/releases are implemented accordingly to Change Request. • Complete all Service Requested accordingly to SLA timeframe. • Assisting the Customer in the verification, isolation and/or provision of a temporary work-around for the problem logged beyond 2ndLevel Support Staff capability • Proficient in Microsoft Entra ID (AAD) • Proficient in SCCM products • Escalating unsolvable system problems and service request to the OEM/Vendor for technical support. • Coordinating system development tasks to include design, integration and formal testing on the Change Request. • Overseeing all transitions into production on the Change Request. • Developing and complete actions in system specifications, technical and logistical requirements and other disciplines on the Change Request. • Creating and maintain programmatic and technical documentation to insure efficient planning and execution on the Change Request. • Managing and document system configurations on the Change Request. • Perform troubleshooting and resolve incident based on SLA. • Generating the relevant administrative records and reports. Requirements: • Degree/Diploma in Computer Science, Computer Engineering or equivalent, although consideration will be given to experience and certifications in lieu of degree. • Minimum 3 to 5 years IT experience. • Professional Certifications preferred: Microsoft Azure, Security certificates and other related Microsoft Azure certificates preferred. Special Knowledge or Skills: • Past working experience in Cloud environment is an advantage • Able to handle demanding service response and recovery turnaround • Able to manage daily support tasks to meet stringent SLA requirements • Excellent scheduling and multitasking skills • Meticulous and process-oriented • Good, hard-working attitude with ability to work well under pressure • Good communication skills English (written, spoken) • Good analytical skills with ability to work with others to resolve problems. • Good organization skills, with ability to properly document and track information. • Preferably with Microsoft Certification and/or ITIL certification. • Dynamic, customer oriented, experience working in a fast paced environment. • Good Knowledge of following products will be advantageous:-Linux, Unix, Active Directory/DNS/GPO, ADFS, Microsoft Azure Stack, Microsoft Windows 2016-2022